Service Offerings
VirtualCARE
VirtualCARE – MAXIMIZING UPTIME WITH REAL-TIME SOFTWARE SUPPORT
VirtualCARE is designed to deliver secure, reliable remote connectivity and diagnostic services, with the goal of facilitating faster recovery in the event of downtime. VirtualCARE is available for most MEDRAD® injection systems.
PROGRAM HIGHLIGHTS
Monitor and detect errors automatically, round the clock with vErrorAlert
Receive service requests instantly, generated at point of care with vServiceRequest
Provide fast, effective, and informed event assessment and determination with vDiagnostics
Resolve software issues remotely in minutes rather than hours, with vRepair
Service Offerings
SERVICE OFFERINGS QUICK GUIDE
*Only applies to Bayer Equipment with VirtualCARE functionality
Learn More
WANT TO KNOW MORE?
HAVE VirtualCARE BUT NEED HELP REQUESTING A SERVICE REQUEST?
Contact Us
LOOKING FOR MORE SUPPORT?
WANT TO UPDATE YOUR EQUIPMENT BUT ARE LIMITED BECAUSE OF BUDGET?
We may be able to help with our new Trans-Modality Accrual Model.
LOOKING FOR BIOMEDICAL TRAINING?
We offer biomedical training to help equip your in-house biomed team with the skills needed to service the equipment.
QUESTIONS ABOUT RENEWING A SERVICE CONTRACT?
Our team would be more than happy to walk you through options on ensuring your team is covered!